We have compiled a list of the questions our site visitors ask most often. If your question is not answered here please email your question to us by using the Contact Us link on the websWe have compiled a list of the questions our site visitors ask most often. If your question is not answered here please email your question to us by using the Contact Us link on the website homepage.
What is e-top up?
The e-top up system allows customers to purchase pre-paid recharge without the need of a pin or a scratch card. Main Objective: To offer a new virtual alternative way of providing prepaid recharge as a complementary mechanism for traditional pin cards or Point of Sale based e-top up method.
What are the benefits of online recharge to the user?
- The user can get an instant recharge anytime from any part of the world from this secure platform
- The user can avail this service at no extra cost
- The user can access multiple service providers any denomination and any telecom circle recharge from the site
- The users can recharge while roaming anywhere in the world
- This is the new emerging way of getting recharge
Is there any registration required for availing this service?
Yes, to avail this service you need to register on rechargedth.com by entering the required information correctly. Please note that once you have registered with us your name primary e-mail address and date of birth cannot be modified.
What are the pre-requisites for this facility?
- Customer should be registered with rechargedth.com
- Customer should be a mobile user/DTH user
- Customer has a valid prepaid mobile/DTH subscription from list of service providers on the site
- To pay for the recharge the customer should have:
- an internet banking user ID for bank account or
- valid credit card or
- debit card-access or
- valid Airtel Money account.
I have never made a purchase online from internet before. Is it safe?
rechargedth.com is a secured site which uses an industry security standard called SSL (Secure Socket Layer) to encrypt your information between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. Therefore, buying online from us is completely safe.
Will I be able to recharge my mobile/DTH immediately after registering?
Once your registration has been successfully completed, you will be able to recharge your prepaid account immediately by choosing appropriate recharge on-line and ordering it.
If someone else finds my account information can they use it to recharge more pre-paid mobile Cards?
Your account cannot be reused without your authorization, we will always ask for your password. So keep your account and password safe.
Also, for every transaction you will need to enter your payment details directly on the server of the payment gateway provider.
rechargedth.com does not maintain any history of these details and hence by having access to your account information alone a recharge cannot be bought
When can my request for a recharge be invalid?
A request will be invalid on account of following reasons:
Non subscriber ID/mobile number
If you recharge a post-paid mobile number
Subscriber ID/mobile number which does not pertain to the list of operators on site. If processed for payment the bank will debit the bank account for amount entered by you. However being invalid the request will be rejected by operator. Refund will be made to your account within 7 working days.
What is a viewing card? How do I find my viewing card number?
A Viewing Card is a credit card sized Smart Card which contains information about the channels that the customer has subscribed to. It can be found by pressing the home button on the remote control.
What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator as well as a mail from rechargedth.com. In case on non-receipt of confirmation message please check the talk-time/viewing limit of your mobile phone/DTH Service. If the account balance does not increase please contact your service provider with the transaction ID provided on your email or contact us through the contact us page with the details of mobile number time and date of recharge, recharge amount and the transaction ID and we will get back to you.
What if talk-time/viewing limit does not increase after the transaction?
The same is possible when the subscriber ID/mobile number entered is either incorrect or invalid. If the subscriber ID/mobile number is invalid refund will be made to your account within 7 working days. In case you do not receive the same within 7 working days kindly contact us.
What kind of credit/debit cards do you accept?
We accept all major credit cards debit cards, cash cards and on-line banking accounts. Please refer to the payment page for details.
Why was my credit/debit card declined?
There are multiple reasons why your credit/debit card may have been declined. Please make sure that expiry date on the credit/debit card matches the date which you have keyed in. Also please make sure that the billing address of the credit card matches the address mentioned in your account.
Also please make sure that the billing address of the credit card matches the address mentioned in your account.
Failure to exactly match any of the above mentioned information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card.
What is the CVV/CV2 / 3- digit verification number?
CVV/CV2/3-digit verification number is for your safety and security. Each transaction requires that you enter your credit cards verification number. The verification number is the last 3-digits of the number printed on the back of your credit card. This number is for verification purposes only and will not be stored.
How do I know if the system has charged my credit card the exact amount I entered?
As the transaction is completed the system will instantaneously send you an e-mail to your registered e-mail ID with the transaction details. In addition to this you can see the details on our site by clicking on to My Account button.
How can I change my password?
Once you login to your account, click on the link My Account. Now click on the CHANGE PASSWORD button and you will be able to change your password by first entering the old password and then the new desired password. You also need to confirm the new password. Please note that your name primary e-mail address and date of birth (DOB) cannot be modified after registration.
I forgot my password. What can I do?
In case you forget your password go to our website. Click on My Account button. Click on the link forgot password and enter the required information correctly. Once you have entered the required information correctly and submitted it your new temporary password will be delivered to your primary email address. It is advised to change your temporary password by clicking on the link given in the mail.
How to claim for the refund in case of an invalid transaction?
Please go to our contact us page and fill in the refund form given on our website and submit it. The refund will be made to your account within 7 working days. Please note that refund will only be made after verification. Refund will be made in cases where the payment gateway provider has already debited your account but the recharge has not been done for one of the following reasons:
a. Network failure during recharge process
b. Transaction is declined due to any technical error by the telecom service provider
In case you have entered a wrong number or ID which is a valid number otherwise and a recharge has been delivered, no refund will be issued.
All the refunds will be subjected to confirmation by the telecom service provider/DTH service provider for not having updated the talk time or validity.
For tariff related issues, please contact the service provider directly.
Any request for the change in tariff plan after the successful recharge will need to be made directly with the service provider. No refund will be granted in such a case.
How can I change my account information?
Once you log on to the site, click on the My Account button. You will be able to change your account information by clicking the Edit Profile button there. Please note that your name primary e-mail address and date of birth (DOB) cannot be modified after registration.
Whom should I contact in case of any tariff related problems?
In case of any tariff related problems, please contact your respective service provider on their customer care number.